TERMS & CONDITIONS:

The words we, us, our, and Everything Scales mentioned below refer to Everything Scales LLC. The words you, your, and their mentioned below refer to the customer.

Everything Scales is not responsible for any actions, damages, or injuries caused by any of our animals or products. This includes, but is not limited to, any cuts, scratches, bites, stings, etc.

You are responsible for knowing your federal, state, city, and local laws and how they pertain to your ownership of any animal or product purchased. All turtles and tortoises less than 4 inches are offered for scientific, educational, and/or exhibition purposes only, they are not offered for use as pets. You agree to nullify Everything Scales LLC of any legal liability or responsibility in relation to the animals or products purchased. Be informed of any laws which pertain to your ownership of any animal or product prior to making a purchase.

Pictures are used to show representations of the animals, products, and/or morphs being offered for sale. Please note that there are individual variations throughout each species and, unless stated, you may not receive the exact individual pictured. All pictures and content displayed are owned and may only be used by Everything Scales LLC and authorized users. Unauthorized use of any pictures or content will result in legal action.

Unless otherwise stated, all animals available for sale are captive bred. Though our best efforts are made, the sex of any animal purchased is not 100% guaranteed.

We retain the right to refuse any sales for any reason we see adequate. For example, if the customer is incapable of properly caring for an animal or is unprofessional with any of our staff.

PAYMENTS:

Payments can be made through Zelle. Zelle payments are excluded from the 4% transaction fee and are therefore “discounted” when compared to all other payment methods.

We also accept PayPal, Venmo, Square, CashApp, and Credit/Debit Card Payments, but your total would have to include a 4% transaction fee which will be displayed as a “sales tax” at checkout on our website.

If the customer elects to pay through Zelle on our website, they must use the discount codes “ZELLE” and “SHIPZELLE” at checkout. The customer will then be sent a Zelle Request with their new, “discounted” order total and will have 72 hours to finalize the payment. Failure to finalize the payment within 72 hours of being sent the request will result in the order being cancelled.

The discount codes “ZELLE” and “SHIPZELLE” are ONLY VALID FOR ZELLE PAYMENTS and will not be valid for any other order. If a customer uses the discount code(s) mentioned above for an order placed using a payment method that is NOT ZELLE, their order will be held until full payment is confirmed. The customer will have 24 hours to pay the full amount, which will include a 4% transaction fee. If the customer fails to fully pay for the order within 24 hours their order will be cancelled/refunded and will be subject to our return policy.

RETURNS/EXCHANGES:

All sales are final, there are no returns or exchanges. Refunds are subject to a 10% restocking fee valued from the total order amount. In the event that a customer cancels their order after purchasing, they have a store credit valued at the amount of the animal(s)/product(s) purchased that is valid for a period of 3 weeks after the order cancellation date. Transaction fees charged at the time of purchase are not eligible for credit.

In some instances, we may issue the customer an exchange if we believe that doing so is adequate in the situation that is present. In the event of an exchange, the customer must fully cover the cost of shipping for the animals being shipped. The possibility of an exchange, as well as the action we see best suitable for the situation will be discussed with the customer.

RESERVATIONS:

All customers are served on a first come, first serve basis. In the event that a customer would like to reserve an animal that is not yet available, a minimum deposit of at least 20% of the order total must be placed. The customer will be given an estimated time of the animal’s availability and will be contacted as soon as their animals are ready to be shipped out. Once the customer has been contacted, a shipping day that works for them will be arranged. The remaining amount of the order total must be paid prior to the original arranged shipment date.

All reservation deposits are nonrefundable. If the customer chooses to cancel their reservation, they will be charged a 10% restocking fee which will be valued from the original listing price, and the remaining amount they paid will then be applied as store credit. This store credit is valid for a period of 4 weeks after the reservation cancellation date. If the customer fails to pay the remaining balance on their order prior to the original arranged shipment date, the reservation will be considered void, and the animals will be placed back up for sale at their original listing price.

PAYMENT PLANS:

Unless otherwise stated, payment plans are available for all animal orders that exceed $100 in value. This value may include a single animal or a combination of animals but does not include shipping costs or transaction fees. In the event that a customer would like to arrange a payment plan for their order, Everything Scales offers the following plans below:

Tier 1 (Up to 2 Weeks)
This payment plan is only available for animal orders whose value exceeds $100 but falls below $1000. The order total will be broken into 2 payments, with the initial payment equaling at least ½ of the total order amount. The remaining balance must be paid within two weeks of the customer’s initial payment.

Tier 2 (Up to 6 weeks)
This payment plan is only available for animal orders whose value exceeds $1000 but falls below $5000. The order total will be broken into 3 payments, with each payment being due every 3 weeks, and all payments equal to at least 1/3 of the order total.

*Animal orders that qualify for our Tier 2 payment plan also qualify for our Tier 1 payment plan.*

Tier 3 (Up to 12 Weeks)
This payment plan is only available for animal orders whose value exceeds $5000. The order total will be broken into 4 payments, with each payment being due every four weeks, and all payments equal to at least ¼ of the total order amount.

*Animal orders that qualify for our Tier 3 payment plan also qualify for our Tier 1 and Tier 2 payment plans.*

If a customer would like to start a payment plan for an animal they have reserved, they will have the ability to choose one of the payment plans mentioned above based off the remaining balance on their order after their initial reservation fee has been placed. The first payment is due 2 weeks after their reservation.

For all plans, the customer has the right to pay ahead of the next scheduled payment date. If a customer pays an amount higher than their minimum payment, the amount paid that exceeds the minimum payment will be deducted from their remaining balance.

All payment plan payments are nonrefundable. In the event that the customer fails to make a payment by the scheduled payment date or would like to cancel their order while doing a payment plan, they will be charged a 10% restocking fee which will be valued from the original listing price, and the remaining amount they paid will then be applied as store credit. The payment plan will then be considered void, and the animal(s) will be placed back up for sale at their original listing price.

In the event that a customer would like to receive their animal prior to paying in full, they will be sent a custom invoice and can pay using one of KLARNA’s payment plans. This will allow the customer to receive their animal first and then pay it off over time.

SHIPPING:

We ship all animals through FedEx Priority Overnight Shipping. All live shipments are to be shipped on Tuesday or Wednesday only. Once an order is placed the customer will receive a tracking number as soon as their shipping label has been created. Unless the customer pays through KLARNA, no animals or products are to be shipped out until full payment is confirmed.

We recommend having all live animals shipped and held for pickup at your nearest FedEx Ship Center, especially if temperatures are forecasted to fall below 38 degrees Fahrenheit or above 85 degrees Fahrenheit. We will NOT ship any live animals if the temperatures anywhere along the shipping route are forecasted to fall below 32 degrees Fahrenheit. Likewise, we will not ship if the temperatures anywhere along the shipping route are forecasted to rise above 98 degrees Fahrenheit. We reserve the right to hold off on shipping if we see that doing so will put any animal’s lives at risk. This includes, but is not limited to, any events such as national holidays, weather events, etc.

Every year, there are two HOLIDAY NO-SHIP PERIODs for all live animal shipments. The first NO-SHIP PERIOD starts on the Thursday before Thanksgiving week and ends on the Monday after Thanksgiving (CYBER MONDAY). The second NO-SHIP PERIOD starts on the second Thursday of December and ends on the first Friday of January the following year. Since these two periods come with an increased risk of delays, we will NOT be shipping any live animals during those times, so please plan accordingly.

LIVE ARRIVAL GUARANTEE:

Every purchase comes with a healthy, 100% live arrival guarantee. In order to enforce our live arrival guarantee we include live arrival shipping insurance on all live animal shipments. In the event of a DOA, it must be reported within 1 hour of a package arriving or being ready for pickup. The customer MUST send clear and visible pictures/videos to everythingscales@gmail.com in order to be refunded with the value of the animal(s) purchased. Shipping will not be refunded. Animals or products cannot be refunded if the Live Arrival Guarantee was voided or nullified under the terms and conditions stated below:

Live Arrival Guarantee Will be Nullified If:

1. Customer requests that order is to be shipped out on any day other than Tuesday or Wednesday, or when temperatures fall below 38°F or above 90°F anywhere along the shipping route.

2. The customer is not available to receive the shipment upon the first delivery attempt or does not pickup their shipment at the FedEx Ship Center within two hours of the package being ready for pickup.

3. There is an issue with your shipment and a claim is not made within one hour of shipment arrival.

4. Customer denies adding insurance to their shipment or goes against any of our recommendations.

5. Shipment is lost, stolen, delayed, or forwarded to another address.