How does the shipping process work?

Prior to shipping, every animal is hydrated and thoroughly inspected to ensure that they are ready for their trip. They are then carefully packed in a specially designed insulated box and dropped off at the shipping facility. Live animal shipments are normally dropped off in the evening to minimize the amount of time they will spend in their shipping container.

Once the animals have been dropped off, they are shipped overnight and are scheduled to arrive at their destination the next day. Since shipping is done overnight, the animals are normally sleeping throughout the entire process. This method makes shipping live animals as stress-free as possible

Is there a live arrival guarantee?

At Everything Scales your animal’s health and safety is our top priority, not just while they’re in our hands, but also the moment they move onto yours. To enforce this, we have added a healthy, 100% live arrival guarantee on every live animal shipment. By doing so, we are guaranteeing that there will be no issues with your animals during transit.

In the event that there is an issue, like a DOA, you can contact us and we will fully refund you the value of the animals purchased. Please feel free to look though our Store Policy for more information regarding our live arrival guarantee.

I placed my order, why is it still marked as pending?

Orders are considered pending until your shipping label has been created and you have been provided with your tracking number. Once you receive your tracking number, your order will be shipped out, and it’s status will change from “pending” to “fulfilled”.

When will I receive my tracking number?

In most cases, tracking numbers will be provided on the day your order will be shipped out, which would be on Tuesday or Wednesday depending on your selection at checkout.

Why do we do this? Because your animal’s health and safety depends greatly on your local forecast and current weather events, so we constantly monitor them to assure that shipping out on the selected day will be safe for your animals.

What time will my animal(s) arrive?

The estimated time of arrival for a shipment varies greatly depending on where the package is being delivered. In most cases, if a package is being shipped to a hub and held for pickup, it will arrive in the morning and be ready for pickup after 8:00 AM. If being delivered to a home or business address in city limits, packages tend to arrive in the morning by 12:00 PM. For shipments being delivered outside of city limits the ETA is normally in the afternoon by 5:00 PM.

Please keep in mind that this is only an estimated time of arrival, and delivery times may vary depending on your exact location. For a more accurate ETA, feel free to check your emails, where we will provide you with status updates, and a tracking number to check your order’s progress.

What do I do once my animals have arrived?

Though every animal is inspected and well hydrated prior to being shipped, we do recommend hydrating them as soon as they arrive. The best way to do this is by placing them in a container with shallow, lukewarm water. Do this for a period of 15-20 minutes.

Once they have been hydrated, place your animal in its enclosure and avoid making any major interactions. This is to allow them to get accustomed to their new environment as quickly as possible with minimal stress.